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Norfolk Essential Oils produce a

wide-range of English Essential Oils.

Our policy is to offer pure and natural products grown and distilled by the farmer members of Norfolk Essential Oils (NEO).

NEO is able to provide a full history to all operations carried out on its oils from ‘seed to bottle’ thus assuring the customer of a product produced to a high standard. Testing of all oils produced from each field is carried out by an independent laboratory with a wealth of experience in essential oils; here the gas chromatography and aroma evaluations are produced which are available with all our oils.

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Policy

Our policy is to provide a wide range of the highest quality essential oils that can be produced in England for an increasingly discerning market especially in aromatherapy and cosmetics, where provenance and assured quality are paramount.

We sell oils, grown and distilled by NEO and local farmers.

NEO is now able to offer English distilled oils produced by the steam distillation of raw material imported from overseas along with a range of high essential oils produced by other high quality distillers from around the world.

Farms

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Each grower has a proportion of their farm cropping Aromatic Herbs. This ensures the kind of attention to detail that these specialist crops require.  A great amount of hard work goes into keeping the crops free from weed contamination during the growing season. This is very important and with all the farms being working family units the labour to carry out these operations is readily available. Since the first years of production back in 1996 each year has seen new improved techniques of growing and harvesting which in turn produces high oil quality and productivity of the group.

In Production

 

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Currently In full commercial production as English Grown and distilled are English/Roman Chamomile(Anthemis nobilis), German or Blue Chamomile (Matricaria recutita), English Peppermint (Mentha piperita), Hyssop (Hyssopus officinalis), English Melissa (mellisa officianalis), Dark Blue English Yarrow (Achillea millefolium), Hemp (Cannabis sativa), Clary Sage (Salivia sclarea) and Thyme (Thymus vularis)

About

Distilling

Loading the distillery herb vats using the JCB Teleporter

In addition, Norfolk Essential Oils owns and runs its own purpose built steam distillation plant. In 2003 harvest, the plant moved from the Worlds End Farm at Nordelph to Pates Farm Tipsend, Welney, which has become the centre of production. The still was built by Mec-A-Tec Ltd a local engineering company with many years experience in the food handling industry, using food grade stainless steel.   Currently, the still is possibly the largest of its type in the UK and its design will enable NEO to process many different oils to meet customer requirements.  NEO is planning to double its current capacity during 2018,  to enable us to meet the continued demands for quality traceable products by our customers.

In Development

The coming season of 2018, is going to be an exciting one. Norfolk Essential Oils is increasing in size in many ways.  With the planned expansion of the distillery happening this year.

Since Kimberly (Ken and Debra’s daughter) joined us in 2016, we have now joined social media with Facebook and Instagram.  She continues to work in the technical and marketing departments of NEO.  Continuously, updating the website with her photography skills!

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February this year, we welcomed Ken’s sister, Sally, into NEO.  Sally has joined the family team to help fulfill customer orders.  Also, working with Kim to maintain the website and support with the development of a new skin care range!  Watch this space!!
On the farm, larger areas of Yarrow, English chamomile and German chamomile have been planted to cope with changing climate and the increased popularity of pure essential oils.

 

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We are constantly looking at varieties of other herbs to grow on the fen soils to deliver more quality oils and meet customer demands.

 

In addition, this year saw the competition of the office extension.  This has given us two further offices, together with a meeting room to meet and greet visitors.

The Future

Other crops are continually in development – a great deal of research takes place before we can be sure that a top quality essential oil is produced with the English weather and soil conditions.

We listen to the requirements of potential customers. Many people are surprised by how many aromatic herbs will flourish in our climate.  Indeed, the long daylight hours of Summer in the UK contribute to the particularly fine and complex aromas that, for example, both English Chamomile and English grown Lavender are renowned for.

outside-front-stillWe continue to invest in our purpose built distillation facility at Pates Farm, this year an extra two stills will be installed to allow for a higher capacity of production.

 

 

Returns & Delivery

Delivery

  1. We aim for all our orders to be picked and dispatched within the time specified based on the delivery option you choose. If items are out of stock, you will be contacted by one of our friendly team who will ask you how you would like to proceed. You will have the option to cancel if you would rather not wait.
  2. Orders will only be sent out on completion of cleared funds. Cheques can take up to 5 working days to clear.
  3. UK orders are sent UK RECORDED (signed for) and incur a picking, packing, posting fee which depends on the weight of the order. We should despatch your order within 8 working days (note that orders may be delayed by the time taken to clear funds). Other postage options are available to you at varying rates dependent on your requirements.
  4. For deliveries to EUROPE we send all our orders by Registered post. For the USA, CANADA and THE REST OF THE WORLD we send all orders by registered and signed for mail.
  5. All orders will be dispatched in strong, padded packaging, with your name & address on the front & our address on the reverse.
  6. Orders sent overseas or by UK recorded delivery will require a signature at the delivery point. If you instruct the courier company to leave products unattended, we will not be responsible for loss.
  7. Some of our oils are classed as flammable and in accordance with the law they require extra HAZMAT costs for shipping by air. If you order a product and are not in the UK we will contact you by e-mail with costs of special flammable shipping rates.
  8. We reserve the right to amend our mailing policy any time.

Returns / Cancellation of orders under UK law (UK customers only)

Norfolk Essential Oils wants you to be happy with your product, that's why we’ve made it very easy for you to return any item which complies with the conditions below. Goods returned for exchange or refund must in all respects be in the condition you received them. This offer applies for 28 days (most companies offer 14 days) from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return and keep this in a safe place.
  1. This site trades in accordance with recent EU directives for online trading as follows: All goods come with a 28 day no quibble guarantee. If for any reason at all you are not happy with what you've bought simply return it to us within 28 days of placing your order and we will exchange it for an alternative product or refund your money. Please note that postage and packaging costs are non refundable. HOWEVER,
    1. The product(s) must be unused. We simply will not accept returned products which have been opened or used. The product(s) must be in its original condition and in the box or packaging in which it arrived. All items must still be in their original & unopened shrinkwrap.
    2. We must receive the product back within 28 days from order being completed.
    3. You must also return all free products given to you by us at the time of purchase, or we will deduct the cost of those products (RRP) from your refund. The cost of any used free products will also be deducted from your refund.
    4. Personalised goods and made to order goods cannot be returned, so please be sure of your selection before ordering..
  2. To return an item contact us first for a returns number (see contact details above), we recommend you use 1st class recorded delivery as we cannot be held responsible for items lost in the post.
  3. If we cannot exchange an item (eg. it is no longer available), we will offer you alternative goods or a refund.
  4. Our returns policy does not affect your statutory rights as a consumer