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Norfolk Essential Oils produce a

wide-range of English Essential Oils.

Our policy is to offer pure and natural products grown and distilled by the farmer members of the co-operative.

NEO is able to provide a full history to all operations carried out on its oils from ‘seed to bottle’ thus assuring the customer of a product produced to a high standard. Testing of all oils produced from each field is carried out by an independent laboratory with a wealth of experience in essential oils; here the gas chromatography and aroma evaluations are produced which are available with all our oils.

Policy

Our policy is to provide a wide range of the highest quality essential oils that can be produced in England for an increasingly discerning market especially in aromatherapy and cosmetics, where provenance and assured quality are paramount.

We sell oils grown and distilled by the farmer members of the co-operative.

NEO is now able to offer English distilled oils produced by the steam distillation of raw material imported from overseas along with a range of high essential oils produced by other high quality distillers from around the world.

Farms

about_farm

Each grower has a proportion of their farm cropping Aromatic Herbs. This ensures the kind of attention to detail that these specialist crops require.A great amount of hard work goes into keeping the crops free from weed contamination during the growing season. This is very important and with all the farms being working family units the labour to carry out these operations is readily available. Since the first years of production back in 1996 each year has seen new improved techniques of growing and harvesting which in turn produces high oil quality and productivity of the group.

In Production

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Currently In full commercial production as English Grown and distilled are English/Roman Chamomile (Anthemis nobilis), German or Blue Chamomile (Matricaria recutita), Angelica Root and Seed (Angelica archangelica), Rosemary (Rosamarinus officinalis), English Peppermint (Mentha piperita), Clary Sage (salvia sclarea), Dill Herb (anthum graveolens), Hyssop (Hyssopus officinalis), Lovage (Levisticum officinale), English Melissa (mellisa officianalis), Dark Blue English Yarrow and Light Blue English Yarrow (Achillea millefolium).

About

Distilling

about_distilling

In addition, the Co-op owns and runs its own purpose built steam distillation plant. For the 2003 harvest this plant is moving from the Worlds End Farm at Nordelph to Pates Farm Tipsend, Welney which will become the centre of production for the group. The still was built by Mec-A-Tec Ltd a local engineering company with many years experience in the food handling industry, using food grade stainless steel. Each year extra capacity is added to the still site to enable us to meet the continued demands for quality traceable products by our customers. The still is possibly the largest of its type in the UK and its design will enable NEO to process many different oils well into the new millenium.

The Future

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Other crops are continually in development – a great deal of research takes place before we can be sure that a top quality essential oil can be produced with English weather and soil conditions. We also have a policy of listening to the requirements of potential customers. Many people are surprised by how many aromatic herbs will flourish in our climate, indeed the long daylight hours of Summer in the UK contribute to the particularly fine and complex aromas that, for example, both English Chamomile and English grown Lavender are renowned for. We continue to invest in our distillation facility and with the move to a purpose built building at Pates Farm we will be able to add more distillation equipment to develop further the already increasing lines of products on offer.

In Development

In development, and due to come on stream this growing season (2003), are Lavender (Lavandula angustifolia), Helichrysum (Helichrysum italicum), Catnip (Nepeta cataria), Valerian root (Valeriana fauriei) and Sweet Marjoram (Origanum marjorana). These oils will be available for sampling by our many customers old and new for evaluation after distillation this autumn. We have always grown a small proportion of lavender but now have specialised growers joining us to specifically grow this crop and enable us to meet the increasing demand for this wonderful oil.

Returns & Delivery

Delivery

  1. We aim for all our orders to be picked and dispatched within the time specified based on the delivery option you choose. If items are out of stock, you will be contacted by one of our friendly team who will ask you how you would like to proceed. You will have the option to cancel if you would rather not wait.
  2. Orders will only be sent out on completion of cleared funds. Cheques can take up to 5 working days to clear.
  3. UK orders are sent UK RECORDED (signed for) and incur a picking, packing, posting fee which depends on the weight of the order. We should despatch your order within 8 working days (note that orders may be delayed by the time taken to clear funds). Other postage options are available to you at varying rates dependent on your requirements.
  4. For deliveries to EUROPE we send all our orders by Registered post. For the USA, CANADA and THE REST OF THE WORLD we send all orders by registered and signed for mail.
  5. All orders will be dispatched in strong, padded packaging, with your name & address on the front & our address on the reverse.
  6. Orders sent overseas or by UK recorded delivery will require a signature at the delivery point. If you instruct the courier company to leave products unattended, we will not be responsible for loss.
  7. Some of our oils are classed as flammable and in accordance with the law they require extra HAZMAT costs for shipping by air. If you order a product and are not in the UK we will contact you by e-mail with costs of special flammable shipping rates.
  8. We reserve the right to amend our mailing policy any time.

Returns / Cancellation of orders under UK law (UK customers only)

Norfolk Essential Oils wants you to be happy with your product, that's why we’ve made it very easy for you to return any item which complies with the conditions below. Goods returned for exchange or refund must in all respects be in the condition you received them. This offer applies for 28 days (most companies offer 14 days) from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return and keep this in a safe place.
  1. This site trades in accordance with recent EU directives for online trading as follows: All goods come with a 28 day no quibble guarantee. If for any reason at all you are not happy with what you've bought simply return it to us within 28 days of placing your order and we will exchange it for an alternative product or refund your money. Please note that postage and packaging costs are non refundable. HOWEVER,
    1. The product(s) must be unused. We simply will not accept returned products which have been opened or used. The product(s) must be in its original condition and in the box or packaging in which it arrived. All items must still be in their original & unopened shrinkwrap.
    2. We must receive the product back within 28 days from order being completed.
    3. You must also return all free products given to you by us at the time of purchase, or we will deduct the cost of those products (RRP) from your refund. The cost of any used free products will also be deducted from your refund.
    4. Personalised goods and made to order goods cannot be returned, so please be sure of your selection before ordering..
  2. To return an item contact us first for a returns number (see contact details above), we recommend you use 1st class recorded delivery as we cannot be held responsible for items lost in the post.
  3. If we cannot exchange an item (eg. it is no longer available), we will offer you alternative goods or a refund.
  4. Our returns policy does not affect your statutory rights as a consumer