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New Look Website has been Launched

November 11th, 2013

Loading the distillery herb vats using the JCB Teleporter

Welcome to our new look website which we hope helps you to browse and select our products much easier.

The season this year has been very typical again in that many challenges have arisen, mostly due to our ever changing weather patterns. The spring was very late in England this year and our new season plantings were put back by at least 4 weeks in many cases, this has in turn affected the harvesting as the maturity of the crops has been much later. Following from the spring/summer plantings being late following the wet winter we then experienced another very dry summer in this part of England, much of the early chamomile was harvested OK but the later plantations have been more difficult, one grower has lost all of his late harvested English chamomile as the autumn here has turned very wet and the machinery is unable to collect the cut material. November is now upon us and there is still much work left to be done to prepare for next season, like cutting down the old plants and ploughing the land destined to be planted next year. Being very much a family based business we find our summers exceptionally busy and we find ourselves working around 14 to 16 hours a day to bring the crops in and get them distilled etc., this is also alongside all our food crops that we also produce here at Pates Farm and have to be harvested before the winter draws closer. Now the days are shorter I hope to be able to update the new website and bring more information and products online for you all.

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Returns & Delivery

Delivery

  1. We aim for all our orders to be picked and dispatched within the time specified based on the delivery option you choose. If items are out of stock, you will be contacted by one of our friendly team who will ask you how you would like to proceed. You will have the option to cancel if you would rather not wait.
  2. Orders will only be sent out on completion of cleared funds. Cheques can take up to 5 working days to clear.
  3. UK orders are sent UK RECORDED (signed for) and incur a picking, packing, posting fee which depends on the weight of the order. We should despatch your order within 8 working days (note that orders may be delayed by the time taken to clear funds).
  4. For deliveries to EUROPE we send all our orders by Registered post. For the USA, CANADA and THE REST OF THE WORLD we send all orders by registered and signed for mail.
  5. All orders will be dispatched in strong, padded packaging, with your name & address on the front & our address on the reverse.
  6. Orders sent overseas or by UK recorded delivery will require a signature at the delivery point. If you instruct the courier company to leave products unattended, we will not be responsible for loss.
  7. Some of our oils are classed as flammable and in accordance with the law they require extra HAZMAT costs for shipping by air. If you order a product and are not in the UK we will contact you by e-mail with costs of special flammable shipping rates.
  8. We reserve the right to amend our mailing policy any time.

Returns / Cancellation of orders under UK law (UK customers only)

Norfolk Essential Oils wants you to be happy with your product, that's why we’ve made it very easy for you to return any item which complies with the conditions below. Goods returned for exchange or refund must in all respects be in the condition you received them. This offer applies for 28 days (most companies offer 14 days) from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return and keep this in a safe place.
  1. This site trades in accordance with recent EU directives for online trading as follows: All goods come with a 28 day no quibble guarantee. If for any reason at all you are not happy with what you've bought simply return it to us within 28 days of placing your order and we will exchange it for an alternative product or refund your money. Please note that postage and packaging costs are non refundable. HOWEVER,
    1. The product(s) must be unused. We simply will not accept returned products which have been opened or used. The product(s) must be in its original condition and in the box or packaging in which it arrived. All items must still be in their original & unopened shrinkwrap.
    2. We must receive the product back within 28 days from order being completed.
    3. You must also return all free products given to you by us at the time of purchase, or we will deduct the cost of those products (RRP) from your refund. The cost of any used free products will also be deducted from your refund.
    4. Personalised goods and made to order goods cannot be returned, so please be sure of your selection before ordering..
  2. To return an item contact us first for a returns number (see contact details above), we recommend you use 1st class recorded delivery as we cannot be held responsible for items lost in the post.
  3. If we cannot exchange an item (eg. it is no longer available), we will offer you alternative goods or a refund.
  4. Our returns policy does not affect your statutory rights as a consumer